FAQs
To control your profile you'll need to create a subscription which costs £99/year, or £9.99/month. All prices are including VAT.
If you have a 'free' account you can upgrade to take control of your profile page.
- Log in to your account
- On the 'account' tab page, look for the 'subscriptions' section & click 'upgrade my account'
- Follow the steps to link your profile to your account, pay and configure your profile page.
When you're logged in, you should see a 'subscriptions' section at the bottom your account page. If you have an active subscription there will be a 'cancel subscription' link next to your 'subscription level' info.
Cancelled subscriptions will stay active until the end of the current subscription period. After that all additional profile data will be removed.
- Log in to your account
- On the 'profile' page, find the 'picture' field & click 'edit picture'
- Select the image from your computer / mobile
- From within the preview area, drag the image to align the area you want to use.
- Click save, you should then see a message confirming the picture has been saved.
Changes to your profile can take a few minutes to sync with the site, please wait 5 minutes and refresh your profile page. If the changes don't appear then contact us at support@promonews.tv.
There are some duplicate profiles on Promonews, if you'd like to merge multiple profiles pages into one please send an email to support@promonews.tv with the following info:
- Your account email
- The profile page you'd like to use as your main page, please send the full URL (e.g. https://www.promonews.tv/profiles/david-knight/5800)
- The URLs of all the profiles you'd like to merge.
Profile pages are created when videos are submitted to Promonews, so unless you have work that has been credited on Promonews you won't be able to claim a profile page.
- Log in to your account
- On the 'videos' page, find the video you'd like to hide
- Click the 'hide' button.
- You should see a message confirming the video is now hidden.